John power
13/06/2020
I am 100% sure that, if I ever come to sell this flat, I will be phoning Farooq of Glen Hall. If it had not been for him, I might well not have bought it. I was a cash buyer. No chain. The vendor already had his own house. But I needed the vendor to get from the freeholders an extension of the lease and a minor change to the lease. This should have been simple but turned into a something very complex. The freeholders and the vendor used three different firms of solicitors operating out of a total of four offices to deal with a simple one bedroom flat cash transaction. None of them where in a hurry. For me, a nightmare. My solicitor professionally could only phone the vendor\'s solicitors, not the others. I expected, if I phoned one of the other solicitors or the freeholders (a housing association) direct, I would be told immediately to ring my own solicitor for information. The vendor\'s solicitors were not returning his own calls. This sale would have failed if it were not for Farooq. He was the one person who had the capability and energy and bravery to keep emailing and phoning the different solicitors and the freeholders, keep tabs on where the transaction had got to and press it forward. He gave me the confidence that I need not start again looking at other flats. He was always readily available on the phone. He always quickly returned emails. Just the sort of energetic estate agent you need to make sure, if you get a purchaser, your sale actually goes through. And I am very pleased with the flat!