Compliance & Accreditation

It is imperative whether you are letting, selling, buying or renting a property to engage with a professional, regulated and established estate agency, as this can make all the difference in ensuring you have a smooth and seamless process.

The list of legal requirements for landlords can sometimes seem endless, making it a challenge for landlords to understand and navigate through. As trained professionals, we advise our landlords and vendors on various matters and ensure all tenancies are set up according to current standards.

Here are some of the reasons you can feel assured when dealing with Glen Hall:

Codes of Practice

Glen Hall are members of The Property Ombudsman and abide by their code of practice. Independent Redness provided by The Property Ombudsman.

We also follow the strict code of conduct approved by the Office of Fair Trading providing landlords and tenants with an assurance that they will receive the highest level of customer service.

You can view our complaints procedure here.

Client Money Protection (CMP)

We have Client Money Protection (CMP) provided by SafeAgents Client Money Protection. Glen Hall CMP certificate can be found here.

Anti-Money Laundering Supervision (AML)


Glen Hall has an Anti-Money Laundering Officer and Deputy who ensures that all Money Laundering regulations are adhered to.

Deposit Protection

All deposits are held in respect of Assured Shorthold Tenancies with the either the Deposit Protection Service (DPS) or the Tenancy Deposit Scheme (TDS).